Businessprocess
A business process is a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer. A business process has a goal and is affected by events occurring in the external world or in other processes
Core business processes relate most directly to the basic business of the firm, with operations representing the key industry activity of the company. Support business processes facilitate core business processes. Core business processes. Following are the five core business processes characterizing any firm:
Procurement, logistics, and distribution. Those activities associated with obtaining and storing inputs, and storing and transporting finished products to customers.
Operations. Those activities which transform inputs into final outputs, either goods or services.
Product or service development. Activities associated with bringing a new, improved, or redesigned product or service to market. Among these activities are research, marketing analysis, design, and engineering.
Marketing, sales, and customer accounts. Activities aimed at informing existing or potential buyers. These activities include promotion, advertising, telemarketing, selling, and retail management. Customer and aftersales services. Support services provided to customers after they purchase the good or service. Such activities include training, help-desk services, call-center services, and customer support for guarantees and warranties.
Support business processes. Three support business processes characterize a firm:
General management and firm infrastructure. Corporate governance (legal, finance, planning, and public and government relations), accounting, building services, management, and administrative support.
Human resource management. Activities associated with recruiting, hiring, training, compensating, and dismissing personnel.
Technology and process development. Activities related to maintenance, automation, design or redesign of equipment, hardware, software, procedures, and technical knowledge .
⠀ Hammer & Champy, as cited in Lindsay, A., Downs, D. and Lunn, K. (2003). Business processes – attempts to find a definition. Information and Software Technology, Vol. 45 No. 15, Рp. 1015-1019 (P. 1017).
⠀ Brown, S.P. (2008).Business Processes and Business Functions: a new way of looking at employment. Monthly Labour Review, December 2008, Рp.51-70(P. 53)