Knowledge Database
Knowledge base software helps capture, share, and update the right knowledge at the right time. Before you purchase a particular software offering, make sure it’s designed for particular need.
Internal knowledge base software supports employees by giving them a one-stop shop where they can search for the resources they need to best do their jobs. An effective internal knowledge base reduces employee frustration and promotes productivity by reducing the need for repetitive searches, integrating with employee workflows, encouraging contribution and collaboration, and ensuring content relevance and accuracy.
Customer service knowledge base software, also known as a help center software or external knowledge base software, is designed specifically for external, non-expert users to navigate and find information quickly. While it’s maintained by internal experts, the software should be publicly accessible and/or embedded into a customer-facing webpage.
⠀ Knowledge database. Retrived from https://www.getguru.com