E-service
E-service – interactive services that are delivered on the Internet using advanced telecommunications, information, and multimedia technologies .
1. Those services that can be delivered electronically.
2. Provision of services over electronic networks .
Heiner Evanschitzky, Gopalkrishnan R. Iyer E-Services: Opportunities and Threats - Journal of Value Chain Management, 2010. – ISBN 978-3-8350-0801-4